Payment Policy

What you can pay with, when the money moves, and in which currency. This page reflects what the checkout of this store actually offers.

1. Accepted payment methods

Checkout accepts these payment methods, and this list is read from the checkout of this store rather than written by hand:

  • Cards: American Express, Diners Club, Discover, Mastercard, Visa
  • Wallets: Apple Pay, Google Pay, Shop Pay
  • PayPal

Wallet buttons are device dependent: Apple Pay shows on Apple devices in Safari, Google Pay on devices signed in to Google, and Shop Pay once you have used it before. The card options are always there, whether or not a wallet button appears for you.

Shop Pay additionally offers the choice between paying in full and paying in installments. That option belongs to Shop Pay, it appears in the Shop Pay step of the checkout, and whether it is available to you and on what terms is decided there rather than by us. We do not run an installment plan of our own.

We do not offer invoice payment, bank transfer, cash on delivery or gift cards. Nothing is offered at checkout that is not on this list.

2. When you are charged

Payment is captured when you complete checkout, not when the parcel ships. If we cannot fulfil an order after it has been paid, you are refunded in full to the same payment method.

3. Currency

All prices and all charges are in USD. If your card is issued in another currency, your bank converts the amount at its own rate and may add a fee. That conversion happens on your bank's side and is not something we see or control.

4. How the payment is handled

Checkout runs over an encrypted connection and the payment itself is processed by our payment provider on their systems. We receive a confirmation that the payment succeeded. We never see or store your full card number.

5. Wallets

Wallet buttons appear only on devices and browsers that support them and that have a card set up. If you do not see a wallet button, it is your device rather than your order that is the reason, and the card options are still there.

6. Failed or declined payments

A decline comes from your bank, not from us, and we are not told why. Check the card details, then try again or use a different method. If an amount was reserved on a failed attempt, your bank releases it; that is not a charge we can refund because it never reached us.

7. Refunds

Refunds always go back to the payment method used for the order. The timings are in the Return & Refund Policy.

Related policies

Contact

Brand name
Ellerhurst & Co.

Business address
Corvex Commerce LLC
30 N Gould St STE R
Sheridan, WY 82801
United States

Warehouse
1207 Delaware Ave #265
Wilmington, DE 19806
United States

Email
support@ellerhurstandco.com

Phone
+1 (650) 247-4204

Support hours
Monday to Friday, 9:00 AM to 3:00 PM CST/CDT (Central Time)
These hours apply to email and to phone.