Return & Refund Policy
How to return something, who pays for what, and when the money is back. Orders are placed with Ellerhurst & Co., operated by Corvex Commerce LLC.
1. Return window
You have 14 days from delivery to tell us you want to return an item. The window starts on the day the order is delivered, which is the delivery date shown by the carrier.
2. Register the return first
Email support@ellerhurstandco.com before sending anything back. You get the return address with the confirmation. Please do not send anything back before you have that confirmation. Returns that arrive unannounced are difficult to match to an order and slow your refund down.
3. Return step by step
- Email support@ellerhurstandco.com with your order number and the item you want to return.
- We reply with the return address and the confirmation.
- Send the item back within 14 days after we confirm the return.
- Keep the shipping receipt until the refund has gone through. It is your proof that the parcel was sent.
4. Condition of returned items
Send items back unworn, unwashed, with original tags attached and in the original packaging where possible. Try things on the way you would in a fitting room. Items that come back worn, washed, scented or without their tags cannot be refunded in full.
5. Who pays for the return
If you simply changed your mind, the return shipping is on you. If the item is faulty, damaged in transit or not what you ordered, Ellerhurst & Co. pays the return shipping. Tell us which case applies when you register the return and send a photo if something is damaged.
6. Faulty or wrong items
Contact us as soon as you notice the problem. Send your order number, a short description and a photo. We do not ask you to pay for a mistake that is ours, and we do not send you back and forth through a form for it.
7. Refunds
Once your return arrives and has been checked, we refund within 5 business days after the return arrives and has been checked to your original payment method. How quickly the money appears after that is down to your bank or card issuer, and that step is outside our reach. The refund covers the price of the returned item.
8. Changing or cancelling an order
Before the order enters processing - email us within the same business day, before 2:00 PM CST/CDT (Central Time). Once an order is in processing we cannot pull it back, but you can of course return it after delivery under this policy.
9. Returning part of an order
You can return one item out of several and keep the rest. Tell us which item when you register the return. The refund covers the returned item; the shipping paid on the original order is not refunded when the rest of the order is kept.
10. Items bought as a gift
A gift can be returned within the same window on the same terms. The refund goes back to the payment method used for the order, which means it reaches the person who paid rather than the person who received it. If that is awkward, write to us and say so.
11. Sizes
If you are unsure which size to order, write to us before you buy. We will tell you which sizes a piece is offered in and what the listing actually shows. That is a faster route than ordering two sizes and returning one.
12. Sizes and exchanges
If a piece does not fit, write to support@ellerhurstandco.com before you send anything back and tell us which size you would like instead. We will tell you which sizes that piece is currently offered in. The documented route is the return route above: register the return, send the item back, and place a new order for the size you want. That keeps the new order moving instead of waiting for the return to arrive.
13. When the refund has been issued
You get an email from us confirming the refund at the moment we issue it. From that point the money is with your bank or card issuer, and how long they take to post it to your account is their timing, not ours. If your refund confirmation is more than ten calendar days old and nothing has landed, send us the order number and we will send you the refund reference to give to your bank.
14. Returns that arrive without a registered return
A parcel that arrives at the warehouse without a registered return is held aside. We cannot tell whose order it belongs to until someone tells us, so nothing is refunded until it is matched. If you have already sent something back without registering it, email us with your order number and the tracking number of your return and we will match it manually.
15. What we check when a return arrives
A returned item is checked against the condition described above: tags attached, unworn, unwashed, free of perfume, smoke and make-up marks, and complete if the piece came with a belt or a tie. The check is done once, on arrival, and it is what starts the 5 business day refund clock. Nothing else is required from you at that point.
16. If a returned item is not in returnable condition
If an item comes back in a condition that does not allow a full refund, we write to you before anything is decided and attach photographs of what we received. Nothing is discarded and nothing is deducted without telling you first. You can ask for the item to be sent back to you, and if you do, we cover the postage to return it to you.
Related policies
Contact
Brand name
Ellerhurst & Co.
Business address
Corvex Commerce LLC
30 N Gould St STE R
Sheridan, WY 82801
United States
Warehouse
1207 Delaware Ave #265
Wilmington, DE 19806
United States
Email
support@ellerhurstandco.com
Phone
+1 (650) 247-4204
Support hours
Monday to Friday, 9:00 AM to 3:00 PM CST/CDT (Central Time)
These hours apply to email and to phone.