Shipping Policy
Everything about what shipping costs, where we ship, how long each stage takes and how you follow your parcel. Orders are placed with Ellerhurst & Co., operated by Corvex Commerce LLC.
1. Shipping costs
Free shipping on orders over $100. Below that, standard shipping is a flat $8.00 per order, no matter how many items are in it. There are no handling fees and no surcharges added later. The shipping cost you see at checkout before you pay is the shipping cost you pay.
2. Where we ship
We ship to addresses in the United States only. The checkout is the deciding factor: if a country cannot be selected as a delivery country during checkout, we cannot ship there yet. We cannot forward parcels to freight forwarders or reship them once they have been delivered to the address you gave us.
3. Processing time
Your order is picked, checked and handed to the carrier within 1-2 business days. Processing days are Monday to Friday, excluding US federal holidays. Weekends and US federal holidays are not processing days, so an order placed on a Friday afternoon starts processing on the following Monday.
4. Order cut-off
Orders that reach us on a processing day before 2:00 PM CST/CDT (Central Time) go into processing the same day. Orders placed after 2:00 PM CST/CDT (Central Time), and orders placed on a Saturday, Sunday or US federal holiday, start processing on the next processing day. The cut-off is evaluated in Central Time, which is the time zone this store runs on.
5. Dispatch and tracking
Every order ships with tracking. The tracking link is sent by email as soon as the parcel leaves the warehouse, and you can look the same status up at any time on our Track Order page with your order number and email address. If the tracking link has not moved for a day or two after dispatch, that is usually the carrier scanning the parcel late rather than a lost shipment. Check your spam folder if the shipping confirmation has not arrived, then write to us.
6. Delivery time
Once the carrier has the parcel, delivery takes 5-8 business days. Transit days are Monday to Saturday, so a parcel can move on a Saturday even though we do not process orders that day. Delivery is made to the address you entered at checkout.
7. Total time from order to delivery
Processing (1-2 business days, Monday to Friday, excluding US federal holidays) plus delivery (5-8 business days, Monday to Saturday) gives a total of 6-10 business days from order confirmation.
An example. You order on a Monday at 11:00 AM CST/CDT (Central Time), which is before the cut-off, so processing starts that Monday. In the fastest case the parcel is handed over on Tuesday and reaches you the following Tuesday. In the slower case it is handed over on Wednesday and arrives in the week after. Both fall inside the 6-10 business days window.
8. Delays
Carrier delays, weather, and the weeks around major US holidays can stretch delivery beyond the usual window. We do not control the carrier network once a parcel is on the road. What we do control is telling you where your order stands, and we will do that if you ask.
9. Lost or damaged parcels
If tracking has shown no movement for seven business days, or if the parcel arrives damaged, email us at support@ellerhurstandco.com with your order number. Photos of the outer packaging and of the item help. We open a case with the carrier and take it from there; you do not have to chase the carrier yourself.
10. Several items in one order
An order ships as one parcel. We do not split an order across several shipments, so the whole order moves at the pace of the items in it. If you need one piece sooner than the rest, place it as its own order.
11. Addresses we cannot deliver to
We need a street address that the carrier can hand a parcel to. If a parcel comes back to us as undeliverable, we contact you at the email address on the order and either resend it once the address is corrected or refund it. A resend after an incorrect address is charged at the standard rate.
12. Address changes
We can change a delivery address only while the order is still unprocessed, which in practice means the same business day before 2:00 PM CST/CDT (Central Time). After that the label is printed and the parcel is out of our hands.
13. Where your order ships from
Orders are dispatched from our warehouse at 1207 Delaware Ave #265, Wilmington, DE 19806, United States. That address is a dispatch and returns handling address, not our business address and not a walk-in address. Do not send returns there without registering them first, because an unannounced parcel cannot be matched to an order.
14. What the shipping confirmation contains
The shipping confirmation goes to the email address on the order. It carries the carrier name, the tracking number and a link to follow the parcel. It is sent once per order, at the moment the parcel leaves the warehouse. If you cannot find it, search your inbox for the order number and check the spam folder before writing to us, and if it is genuinely missing we will resend the tracking link.
15. How we count business days
Two different definitions are used on this page and both are named wherever a number appears, because they are not the same. Processing days are Monday to Friday, excluding US federal holidays: those are the days we pick, check and hand over parcels. Transit days are Monday to Saturday: carriers move parcels on Saturdays even though we do not process orders then. The total of 6-10 business days is simply the two spans added together, 1 plus 5 at the fast end and 2 plus 8 at the slow end. The day you order is not counted as a processing day; counting starts on the next processing day if you order after the cut-off.
Related policies
Contact
Brand name
Ellerhurst & Co.
Business address
Corvex Commerce LLC
30 N Gould St STE R
Sheridan, WY 82801
United States
Warehouse
1207 Delaware Ave #265
Wilmington, DE 19806
United States
Email
support@ellerhurstandco.com
Phone
+1 (650) 247-4204
Support hours
Monday to Friday, 9:00 AM to 3:00 PM CST/CDT (Central Time)
These hours apply to email and to phone.